Effective Date: January 15, 2026
Red Arrow Marketing (“we,” “us,” or “our”) operates https://redarrowmarketing.com and provides marketing and related services. We are committed to protecting your privacy and ensuring full compliance with all applicable laws and regulations regarding SMS communications, including the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and other industry best practices.
This SMS Compliance Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal information in connection with our SMS messaging program. We use SMS solely for customer service and transactional communications related to your inquiries, service requests, appointments, updates, and support needs.
By opting in to receive SMS messages from us, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not opt in or provide your phone number. Providing consent is not a condition of purchasing any goods or services from us.
We collect the following information for our SMS program:
We do not collect sensitive personal information through our SMS program unless you explicitly provide it for service-related purposes.
Message frequency varies based on your interactions and service needs (e.g., 1-6 messages per month, primarily in response to your inquiries or for service updates). Message and data rates may apply, depending on your mobile carrier and plan. We do not charge for sending or receiving messages and are not responsible for any carrier charges.
Supported carriers include major U.S. providers (e.g., AT&T, Verizon, T-Mobile, Sprint), but availability and delivery are not guaranteed. Carriers are not liable for delayed or undelivered messages.
We use your information solely for the following purposes:
We do not send marketing, promotional, or advertising messages via SMS/MMS. We will not use your information for any other purpose without your additional explicit consent.
By opting in and confirming via double opt-in, you provide express written consent to receive automated SMS/MMS messages from Red Arrow Marketing for the transactional and customer service purposes described above, even if your number is registered on the National Do Not Call Registry or any state equivalent.
You represent and warrant that you are at least 18 years old (or the age of majority in your jurisdiction) and are authorized to provide consent for the phone number you submit.
You may opt out of receiving SMS messages at any time by:
Upon receiving your opt-out request, we will send one final confirmation message (e.g., “You have been unsubscribed”) and then cease all further SMS communications. Opting out of SMS does not affect other forms of communication (e.g., email or phone calls) unless you separately opt out.
For help or questions, reply “HELP” to any message or contact us. We will retain records of your opt-out to ensure compliance.
We do not sell, rent, lease, or share your phone number or opt-in data with third parties for their marketing or any unrelated purposes.
We may share your information only in the following limited circumstances:
We adhere to guidelines from the Cellular Telecommunications and Internet Association (CTIA), Mobile Marketing Association (MMA), and all applicable TCPA requirements.
We implement reasonable administrative, technical, and physical safeguards (including encryption where appropriate and access controls) to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
We retain your phone number, opt-in data, and related records for as long as necessary to provide services or as required by law (e.g., TCPA consent records are typically retained for at least 5 years). After you opt out, we retain minimal information only to honor your request and comply with legal obligations.
Depending on applicable laws (e.g., CCPA in California or similar state privacy laws), you may have rights to access, correct, delete, or obtain a copy of your personal information (subject to legal retention requirements). To exercise these rights, contact us via our website or at hello@redarrowmarketing.com. We will respond within the timeframes required by law.
Our SMS program and services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
This Policy is designed to comply with U.S. federal and state laws, including the TCPA, CAN-SPAM Act, CTIA messaging principles, and relevant state privacy laws.
We may update this Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated Effective Date. We encourage you to review this Policy periodically.
If you have any questions about this Policy, your information, or our SMS practices, please contact us via the contact form on https://redarrowmarketing.com or email support@redarrowmarketing.com.
This dedicated SMS Compliance Privacy Policy replaces any prior general privacy policy sections related to SMS messaging. For our full general Privacy Policy, visit https://redarrowmarketing.com/privacy-policy/.
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